Interview recordings captured and organised in Dovetail as part of the 14-participant discovery phase. These sessions represented carers, managers and support staff across a range of care settings.
My Role
Senior Product Designer (Discovery Lead ) • Log my Care
Timeline: July - October 2025: approx. 3 months
Medication management is one of the highest risk workflows in social care. eMAR is not a feature set - it is clinical accountability infrastructure used daily by carers in CQC-regulated UK care settings.
As Log my Care's eMAR had scaled, the complexity of medication workflows had outgrown the system's original design. No shared model of the medication lifecycle existed across the organisation.
I led end to end discovery to build the structural foundation the redesign needed to be safe. 14 user interviews, 9 stakeholder sessions, 69 survey responses and 200+ synthesised insights later, five cross workflow safety failure patterns emerged that reshaped how the organisation approached the problem entirely.
Designing for this space required clarity, humility and close collaboration with real carers and care managers. This work didn't just shape the eMAR redesign. It reshaped how the organisation approaches problem solving and clinical safety.
Want to see the full case study?
The full case study covers the complete discovery arc: system mapping, failure pattern analysis, prioritisation decisions, leadership challenges and solution foundations.